Is my checkout secure?
How do i track my order?
Which methods of payment do you accept?
Is pickup available?
What is your Return Policy?

Is my checkout secure?
Yes. The checkout is protected with industry-leading security and encrypted by the latest security technology (SSL 128-bit encryption). Once your payment is complete, you will be emailed an order confirmation. If you have any questions, please contact us at mail@novapoker.com.au

How do i track my order?
Easy. Just click on our order tracking page http://www.novapoker.com.au/orders.asp

What methods of payment do you accept?
Direct deposit, MasterCard, VISA, American Express, PayPal, Bank Transfer, Cheques, Money Orders, Cash. We utilize a secure socket layer (SSL) to ensure your credit card transactions are safe and secure. We are committed to your privacy and will never share any of your personal information with a third party.

Is pickup available?
Yes pickup is available from our warehouse in Guildford, Sydney Australia.

What is your Return Policy?
At novapoker.com.au, we realize that all sales may not be final. If one of our customers makes a purchase and wish to return the product, you have 7 days to do so. A full refund minus the freight costs will be made IF the items is in a re-saleable condition with original packaging. Any item that has been used or is not re-saleable or not in its original packaging cannot be refunded.

Damaged goods - In the rare chance you receive a damaged product, we must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim is resolved, the product will need to be sent to us and a replacement will be sent out.

All Freight orders must be inspected BEFORE accepting the shipment. If you sign for a shipment without inspecting it thoroughly and it is damaged, novapoker.com.au is not responsible for replacing the product. Signing for a shipment without noting damage on the consignment note is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy.